SEMI
INDUSTRIES CO., LTD.
Pleasant to customers, Satisfaction to consumers,
make the world beautifully.
CCM's Processing

CCM's Processing

01
Receiving consumer complaints
  • Phone, email, postal, homepage, visit
02
Identify the cause
  • Visiting,
  • Can be processed immediately One-stop processing
03
Establish countermeasures(Quality Management)
  • Establish enterprise-wide measures
  • Defective product recovery
04
Complaint action
  • Primary and secondary measures
  • Handling large accidents in the second unresolved
05
Customer Satisfaction and complete
  • Report results, rewards, customer satisfaction
  • VOC register record and information sharing